Website Terms of Use

1.Who we are

The website at pairedplus.com, together with any other website, page, or mobile-optimized site that we operate and that links to these Website Terms of Use, is operated by ProSolutions Software, Inc., a California corporation ("ProSolutions," "we," "us," or "our"). We refer to those sites collectively in these terms as the "Site."

Paired Plus and Transcend Online are our salon, spa, and wellness management software products. You can reach us using the details in the contact section below.

2.Acceptance of these terms

By accessing or using the Site, you agree to these terms and to our Privacy Policy. If you do not agree, please do not use the Site.

If you are using the Site on behalf of a business or other organization, you represent that you have authority to bind that organization to these terms, and "you" refers to both you and that organization.

You must be at least 18 years old, or the age of majority where you live, to use the Site or to submit information through it.

3.This website versus our software

These terms apply to the Site. They do not apply to the Paired Plus or Transcend Online software, the mobile applications, or the services we provide to subscribers.

Your rights and obligations when you subscribe to our software are set out in the Paired Plus Terms of Service, any Sales Order you accept, and the Mobile Application Addendum. If anything on the Site appears to conflict with those agreements about the software, those agreements control.

Nothing on the Site creates a subscription, a license to use our software, or any obligation for us to provide software or services to you. A subscription begins only when we both accept a Sales Order or you complete a sign-up through our ordering process.

4.Permitted use

We grant you a limited, revocable, non-exclusive, non-transferable license to access and view the Site for your own personal or internal business purposes, and to print or save individual pages for your own reference.

You may quote briefly from our pages, and you may link to any page on the Site, provided the quote is accurate, is attributed to ProSolutions Software, Inc. or Paired Plus, and does not imply that we endorse you, your business, or your products.

5.Prohibited use

When using the Site, you agree not to:

• Copy, reproduce, republish, scrape, mirror, or systematically download the Site or any substantial part of it, including through automated crawlers, bots, or data-extraction tools, except as permitted by our robots.txt or with our prior written permission;
• Use the Site or its content to build or train a competing product, dataset, or service;
• Modify, translate, create derivative works from, sell, resell, rent, lease, sublicense, or distribute any part of the Site;
• Remove, obscure, or alter any copyright, trademark, or other proprietary notice;
• Attempt to gain unauthorized access to the Site, our servers, or any connected system, or probe, scan, or test the vulnerability of the Site;
• Introduce viruses, malware, or any other harmful code, or interfere with the operation of the Site or another visitor's use of it;
• Impersonate any person or entity, misrepresent your affiliation, or submit false information through any form on the Site;
• Use the Site to send unsolicited advertising or promotional material, or to harvest contact details; or
• Use the Site in any way that violates applicable law or the rights of any third party.

We may investigate and take any action we consider appropriate in response to a violation, including blocking access and reporting conduct to law enforcement.

6.Our intellectual property

The Site and everything on it — including text, page design, layout, graphics, images, screenshots, illustrations, video, audio, software, code, and the selection and arrangement of content — is owned by ProSolutions Software, Inc. or its licensors and is protected by United States and international copyright, trademark, and other intellectual property laws.

Except for the limited license in Section 4, these terms grant you no right, title, or interest in the Site or its content. All rights not expressly granted are reserved.

Screenshots of our software, our marketing images, and our written descriptions of product features may not be used in advertising, on a competing website, or in any way that suggests a partnership or endorsement without our prior written consent.

7.Trademarks and competitor names

Our marks. Paired Plus, Transcend Online, ProSolutions Software, D.A.R.C.I., and our logos and taglines are trademarks or registered trademarks of ProSolutions Software, Inc. You may not use them without our prior written permission, except to refer accurately to our products in a way that does not imply endorsement.

Other companies' marks. Our comparison and alternatives pages discuss third-party products so that business owners can evaluate their options. Company names, product names, logos, and trademarks mentioned on the Site belong to their respective owners. We claim no ownership of those marks, and we are not affiliated with, endorsed by, or sponsored by those companies unless we say so expressly on the page.

Third-party names and marks are used on the Site for identification, comparison, and descriptive purposes only. If you own a mark and believe we have used it improperly, please contact us using the details in Section 22 and we will review it promptly.

8.Pricing, promotions and product information

We work to keep the Site accurate, but product descriptions, feature lists, screenshots, pricing, plan tiers, and promotional offers change over time and may contain errors, omissions, or outdated information. We do not warrant that any content on the Site is accurate, complete, or current.

Pricing. The pricing page reflects the plans and prices we publish at any given time. Prices are shown in U.S. dollars and are subject to change. A price shown on the Site is not an offer capable of acceptance; your price is the one stated on the Sales Order or sign-up you and we agree to.

Promotions. Promotional offers — including any free-month or free-year offer, and any offer conditioned on using our payment processing — are subject to the specific terms disclosed with that offer, apply to new customers unless stated otherwise, may be limited in time or quantity, and may be modified or withdrawn. Where a promotion conflicts with general marketing copy on the Site, the terms disclosed with the promotion control.

Features. Features included with a plan are described on the Site for general information. The features included in your subscription are the ones stated in your Sales Order and the Terms of Service.

Not professional advice. Articles, guides, and blog posts on the Site are provided for general information. They are not legal, tax, accounting, financial, or business advice, and you should consult a qualified professional before acting on them.

9.Information you send us

If you submit information through the Site — for example, by requesting a demo, contacting sales or support, subscribing to updates, leaving a review, or sending a message — you agree that the information is accurate and that you have the right to share it.

You grant us permission to use that information to respond to you, to provide the information or demonstration you requested, and otherwise as described in our Privacy Policy. Please do not send us confidential information, trade secrets, or payment card details through a general website form.

If you send us a suggestion, idea, or feedback about the Site or our products, you agree that we may use it without restriction or obligation to you. This does not give us any rights in your business's own data or customer records.

10.Accounts and login areas

Parts of the Site may require an account or login, including customer portals and software sign-in pages. You are responsible for keeping your credentials confidential and for all activity that occurs under your account, and you agree to tell us promptly if you believe your credentials have been compromised.

Use of a subscriber account is also subject to the Terms of Service. We may suspend or close an account, or restrict access to any part of the Site, if we reasonably believe these terms have been violated.

11.Third-party links and services

The Site links to websites, resources, and services operated by others, including review sites, industry publications, social media platforms, and our integration and payment processing partners. Those links are provided for convenience.

We do not control third-party sites, do not endorse them unless we say so expressly, and are not responsible for their content, accuracy, security, privacy practices, or availability. Your use of a third-party site is governed by that site's own terms. If you follow a link off the Site, you do so at your own risk.

Embedded features on the Site — such as maps, video players, chat widgets, and analytics — may be provided by third parties and may set cookies or collect information under their own policies. See our Privacy Policy for details.

12.Privacy and cookies

Our Privacy Policy explains what information we collect through the Site, how we use and share it, and the choices available to you. It is incorporated into these terms by reference.

The Site uses cookies and similar technologies to operate, to remember your preferences, and to understand how the Site is used. You can control cookies through your browser settings. Blocking some cookies may affect how parts of the Site work.

13.Accessibility

We want the Site to be usable by everyone, including people who use screen readers, keyboard navigation, or magnification. We aim to follow widely accepted accessibility guidelines as we build and update pages.

If you encounter a page or feature you cannot use, please tell us through the contact details in Section 22. Describe the page and what happened, and we will work to provide the information another way and to fix the issue.

14.Disclaimer of warranties

THE SITE AND ALL CONTENT ON IT ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITH ALL FAULTS. TO THE FULLEST EXTENT PERMITTED BY LAW, PROSOLUTIONS DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED, AND STATUTORY, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, AND ANY WARRANTY THAT THE SITE WILL BE UNINTERRUPTED, SECURE, ERROR-FREE, FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS, OR THAT DEFECTS WILL BE CORRECTED.

WE DO NOT WARRANT THE ACCURACY, COMPLETENESS, OR TIMELINESS OF ANY CONTENT ON THE SITE, INCLUDING PRICING, FEATURE DESCRIPTIONS, COMPARISONS WITH OTHER PRODUCTS, REVIEWS, AND BLOG ARTICLES. NO ADVICE OR INFORMATION OBTAINED FROM THE SITE CREATES ANY WARRANTY NOT EXPRESSLY STATED IN THESE TERMS.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU. NOTHING IN THESE TERMS LIMITS ANY WARRANTY OR RIGHT THAT CANNOT BE LIMITED BY LAW.

15.Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, PROSOLUTIONS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, GOODWILL, BUSINESS OPPORTUNITY, OR DATA, ARISING OUT OF OR RELATING TO YOUR USE OF OR INABILITY TO USE THE SITE, ANY CONTENT ON IT, OR ANY THIRD-PARTY SITE LINKED FROM IT, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE FULLEST EXTENT PERMITTED BY LAW, OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SITE AND THESE TERMS WILL NOT EXCEED ONE HUNDRED U.S. DOLLARS (US$100.00).

This section limits liability relating to the Site. Liability relating to our software and services is governed separately by the Terms of Service. Nothing in these terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for fraud or intentional misconduct.

16.Indemnification

You agree to defend, indemnify, and hold harmless ProSolutions Software, Inc. and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorneys' fees, arising out of or in any way connected with your use of the Site, your breach of these terms, or your violation of any law or the rights of a third party.

17.Copyright complaints

If you believe content on the Site infringes a copyright you own or control, please send a notice to the contact address in Section 22, marked for the attention of our designated copyright agent, that includes:

• A physical or electronic signature of a person authorized to act on behalf of the copyright owner;
• Identification of the copyrighted work claimed to have been infringed;
• Identification of the material claimed to be infringing, with enough information for us to locate it on the Site, such as the page URL;
• Your name, address, telephone number, and email address;
• A statement that you have a good faith belief the use is not authorized by the copyright owner, its agent, or the law; and
• A statement, under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorized to act on the owner's behalf.

We may remove or disable access to material and may terminate access for repeat infringers. If you believe your own material was removed in error, you may send us a counter-notice with the information required by 17 U.S.C. § 512(g).

18.Changes to these terms

We may update these terms from time to time as the Site or the law changes. When we do, we will revise the "Last updated" date at the top of this page. If a change is material, we will take reasonable steps to bring it to your attention, such as posting a notice on the Site.

Your continued use of the Site after updated terms take effect means you accept them. If you do not agree to an update, please stop using the Site.

19.Suspension and termination of access

We may suspend, restrict, or terminate your access to all or part of the Site at any time, with or without notice, if we reasonably believe you have violated these terms, if required by law, or if we discontinue the Site or any part of it.

Sections 6 through 21 survive any termination of your access to the Site.

20.Governing law and venue

These terms and any dispute arising out of or relating to the Site are governed by the laws of the State of California, without regard to its conflict of laws rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

You and we agree that any dispute arising out of or relating to these terms or the Site will be brought exclusively in the state or federal courts located in Los Angeles County, California, and each of us consents to the personal jurisdiction of those courts. Nothing in this section prevents either of us from seeking relief in small claims court where the claim qualifies.

21.General provisions

Entire agreement

These terms, together with our Privacy Policy, are the entire agreement between you and us about your use of the Site, and they replace any earlier understandings on that subject. For subscribers, these terms do not replace the Terms of Service that govern the software.

Severability

If any provision of these terms is found unenforceable, that provision will be limited or removed to the minimum extent necessary, and the remaining provisions will stay in full effect.

No waiver

If we do not enforce a provision of these terms, that is not a waiver of our right to enforce it later.

Assignment

You may not assign or transfer your rights under these terms without our prior written consent. We may assign our rights and obligations to an affiliate or to a successor in connection with a merger, acquisition, or sale of assets.

No third-party beneficiaries

These terms do not create any rights for anyone other than you and us.

Relationship

Nothing in these terms creates a partnership, joint venture, agency, or employment relationship between you and us.

Force majeure

We are not responsible for any failure or delay in making the Site available caused by events beyond our reasonable control.

22.How to contact us

Questions about these terms, a concern about content on the Site, or an accessibility issue you would like us to address? Please reach out. We read every message.