Expert Salon Software Support From Real People, Not a Chatbot
When your front desk is stuck, you talk to a real Paired Plus tech rep by live chat, phone, or email. That is U.S.-based salon software support, here to help 7 days a week.
- No chatbots
- Live humans
- U.S.-based team
- Help 7 days a week
Three Ways to Reach Paired Plus Support
Pick whatever works for your day. Every option reaches a real person on our team.
Live Chat
The fastest way to get a quick answer while you keep working.
- Mon–Thu10am–7pm EST
- Friday10am–3pm EST
- Saturday10am–2pm EST
Send us a message
Not in a rush? Shoot us an email and we’ll reply within 24-48 hours.
Some of Our Proud Clients
Why Live Salon Software Support Matters
When the schedule freezes or a card will not run, every minute costs you clients. A chatbot can point you to an article. A person can fix the problem with you.
That is why our help comes from real people who know the software, not a ticket queue or an offshore script.
- Talk to a real tech by phone, live chat, or email
- No chatbots and no scripts
- Help 7 days a week from a U.S.-based team
Support Built for Salons and Spas
From a single chair to a resort spa, you get the same family-owned team. Our support team works from California and Oregon and treats your business like it matters, because it does.
Need your staff up to speed? Pair your support with our salon software training classes.
More Ways We Help
Learn how Paired Plus works before you call.
See It Live
Walk through the software with our team. Request a demo
Training
Classes for owners and staff. View classes
Pricing
Every feature in one price. See pricing
Reviews
Hear from salons and spas. Read reviews
Support Questions, Answered
Quick answers about how to reach us and what to expect.
How do I reach a real person on your team?
Use live chat during posted hours, call (800) 710-3879, or email Support@ProsolutionsSoftware.com. Every option goes to a real member of our team, never a chatbot.
What are your live chat hours?
Live chat runs Monday through Thursday 10am to 7pm EST, Friday 10am to 3pm EST, and Saturday 10am to 2pm EST. Outside those hours, call or email and we will follow up.
Is your team based in the U.S.?
Yes. Our U.S.-based team works from California and Oregon, so you always talk with people who know the software and your business.
Do you also offer spa software support?
Yes. The same team helps day spas, med spas, and resort spas, from booking and point of sale to reports and gift cards.
How fast will I hear back by email?
Email replies usually arrive within 24 to 48 hours. If something is urgent and stopping your front desk, call us or start a live chat instead.
Does salon software technical support cost extra?
Ask our team during a demo. Plan details and what is included are on our all-inclusive pricing page.
Ready to Take Your Salon or Spa to the Next Level?
See Paired Plus in action, or call and talk to a real person today.